Product Questions
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Video instructions: https://www.youtube.com/watch?v=acszhfes4xs&ab_channel=CapeDiablo Have any questions? Contact us at support@capediablo.com or send us a message on the chat ;)
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Are your products vegan? Leather Free is our selection of 100% vegan-friendly bracelets. They are crafted from quality materials with no animal leather. Additionally, 90% of our Earrings & Necklaces Collection is Leather Free. Check it out here: https://www.capediablo.com/collections/vegan...
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Do you offer wholesale or bulk purchase discounts?
Do you offer wholesale or bulk purchase discounts? We do! Please contact us at wholesale@capediablo.com and we will be happy to assist you :) -
Do you take suggestions or customs designs?
Do you take suggestions or customs designs? At Cape Diablo, our customers mean everything to us. That’s why we always want to hear what you have to say, whether it’s feedback about the brand, a fun idea for our next product, or a cause you think we should support. In fact, some of our best-sell... -
Which Smart Watch Straps do you currently make?
Which Smart Watch Straps do you currently make? Our Smart Watch Strap collections are designed to fit a range of popular models, including Apple Watch faces measuring between 38mm - 45mm, 46mm and Ultra 49mm, Fitbit Charge 5, Fitbit Versa 2, 3 & 4, Fitbit Sense, Google Pixel, Huawei, Samsu... -
General Care Wrap bracelets should never be worn in or exposed to water. Be careful and avoid exposure to perfumes, hair products, lotions, soaps, oils and household chemicals. Always remove jewelry before exercising or cleaning. Sterling Silver Sterling silver can be cleaned with a sterling s...
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Apple Watch Straps Size Guide Our Apple Watch Straps are available in 3 different lengths. We recommend ordering the standard regular size, which is made to fit the average wrist. If you have a smaller or bigger wrist, please check the following size guide: https://www.capediablo.com/pages/size...
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Are all your Apple Watch bands compatible with all models?
Are all your Apple Watch bands compatible with all models? Our Apple Watch straps are designed for specific size ranges: • 38–41mm: https://www.capediablo.com/collections/smart-watch-straps • 42–45mm: Please get in touch with us for options • 46mm: https://www.capediablo.com/products/46mm-apple... -
Are your products made of genuine stones?
Are your products made of genuine stones? Yes, our products are crafted using genuine natural stones. We take pride in sourcing high-quality materials to create unique and authentic pieces. Each stone used in our products undergoes careful selection to ensure its authenticity and beauty. If you... -
Are your products suitable for sensitive skin/allergies?
Are your products suitable for sensitive skin/allergies? While many of our products are hypoallergenic or suitable for sensitive skin, please check the product descriptions for specific information. If you have particular concerns, contact our support team at support@capediablo.com for more det... -
Are your products waterproof? Our jewelry isn’t fully waterproof. It can handle occasional splashes, but we don’t recommend wearing it while swimming, showering, or in prolonged contact with water. Keeping it dry helps maintain its finish and longevity. For more care tips, you can check our Jew...
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Can I change the color of the hardware on my watch strap (e.g., from silver to gold, gold to silver, or gold to rose gold)? We understand that you might want to change the color of the hardware on your watch strap. Yes, we can help you with that. While we can change the color, please be aware t...
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Can I request necklace-length extensions?
Can I request necklace-length extensions? Absolutely! We offer customization for necklace lengths. To request a custom measurement, contact our customer support team at support@capediablo.com and provide your order number and the desired length. Once we have this information, our fulfillment te... -
Do you offer bands for Samsung watches?
Do you offer bands for Samsung watches? Yes! We do offer bands for Samsung Galaxy watches. To ensure a perfect fit, it’s important to check your specific Galaxy model and connector (lug) size before ordering, as different models use different widths. You can browse our full Samsung-compatible co... -
Do you offer bands that match the Apple Watch Starlight color?
Do you offer bands that match the Apple Watch Starlight color? Thank you for your interest! At the moment, we don’t have bands specifically made in a Starlight finish. However, our styles with silver connectors or plates pair beautifully with the Starlight Apple Watch. The tones complement each ... -
Do you offer straps for Fitbit watches?
Do you offer straps for Fitbit watches? Yes! We offer straps for Fitbit models, including Versa 1, Versa 2, Versa Lite, Charge 5, and Charge 6. Some designs can also be customized for the perfect fit. To make sure you get the right strap, please let us know your exact Fitbit model. Once we know,... -
Do you offer watch bands for Google Pixel watches?
Do you offer watch bands for Google Pixel watches? Yes! We make watch bands for the Google Pixel 1 and 2. Our straps can be customized to your wrist size and come in single-strand, stretch, and multi-layered wrap styles. You can browse the available Pixel bands here: You can browse our Pixel ba... -
How can I cancel my subscription club membership?
How can I cancel my subscription club membership? Cancelling your subscription club membership is a straightforward process. You can do it on our website, or if you encounter any difficulties, our customer support team is here to assist you. Here's how: To Cancel on the Website: Log in to your... -
How can I determine if the Apple watch strap fits my watch?
How can I determine if the Apple watch strap fits my watch? Our standard Apple Watch Strap bracelets are designed to hold watches with watch faces ranging from 38-45 mm. Need a watch strap for your 38-41mm or 42-45mm watch plate? Contact our customer support team at support@capediablo.com. Mak... -
How can I initiate a return, and what do I need to know about the process?
How can I initiate a return, and what do I need to know about the process? You can contact our customer support team for assistance if you want to return an item. You can reach them through email at support@capediablo.com or our online chat. To ensure a smooth and efficient return process, prov... -
How can I place an order? Hi there! Placing an order is quick and easy: • Visit our website and browse through our collections. • Click on the item you love and select your preferred options (such as size, color, etc.). • Click “Add to Cart.” • When you’re ready, open your cart and proceed to ch...
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How do I exchange an item that doesn’t fit?
How do I exchange an item that doesn’t fit? We’re happy to help with an exchange for a different size. Please provide: • Your order number • The name or email used for the purchase • A photo of the watch strap Once we receive these, we’ll guide you through the next steps for your exchange. -
How do I go about changing my subscription club?
How do I go about changing my subscription club? To change your subscription club, follow these simple steps: Contact Customer Support: Email our customer support team at support@capediablo.com. In your email, please specify the style or design of the new subscription club you'd like to switch ... -
How do I make a custom order? Here’s how it works: • Place the item you’d like to customize on our website. • Contact us right after ordering with your order number to flag it as a custom order. • Provide your exact wrist measurement (for watch straps). Wrap a tape measure around where you usua...
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How to measure your wrist size.
How to measure your wrist size: 1. Rotate your forearm outward until your palm is facing up and open your hand 2. Place the end of the measuring tape in the middle of your wrist width 3. Wrap the measuring tape around your wrist and read the measurement That’s it, you have your wrist size! F... -
I have a larger wrist. What size do you recommend?
I have a larger wrist. What size do you recommend? I have a smaller wrist. What size do you recommend? We completely understand! The good news is that we do offer customization based on wrist measurements. Here’s how it works: • Place your order for the band you like. • Right after ordering, se... -
I have a smaller wrist. What size do you recommend?
I have a smaller wrist. What size do you recommend? We completely understand! The good news is that we do offer customization based on wrist measurements. Here’s how it works: • Place your order for the band you like. • Right after ordering, send us your order number so we can flag it for custom... -
I just placed my order and need to cancel it due to an error!
I just placed my order and need to cancel it due to an error! We are here to help you with your recent order and will do our best to assist you with the cancellation process. Please get in touch with our customer support team immediately at support@capediablo.com for any assistance required. If... -
Is there an extra cost for customization?
Is there an extra cost for customization? We’re happy to offer customization for your watch band based on your wrist size or hardware preference. There is no extra cost for standard customizations. Place your order and contact us with your order number and the details of your customization. This... -
Is your jewelry hypoallergenic?
Is your jewelry hypoallergenic? Most of our watch straps and jewelry are made with stainless steel, which is generally safe for sensitive skin and less likely to cause irritation. While highly resistant, no metal can be guaranteed completely nickel-free for everyone. Please feel free to reach o... -
I've found that none of the watch strap sizes fit my wrist. Do you offer customization?
I've found that none of the watch strap sizes fit my wrist. Do you offer customization? Yes, we offer customization. Achieving the perfect fit for a bracelet can depend on various factors, such as personal preference, bracelet design, and individual wrist characteristics, all contributing to th... -
My discount code doesn’t work!
My discount code doesn’t work! We are sorry for the trouble caused regarding your discount code. Please get in touch with our customer support team for help. You can contact us by email at support@capediablo.com or through the contact form available on our website. We're committed to resolving... -
My item arrived damaged or broken. What now?
My item arrived damaged or broken. What now? Hi there! We’re so sorry to hear your item broke. We’re here to help and will do our best to resolve this quickly. To assist you under our warranty policy, please provide: • Your order number • The name or email address used to place the order • A cle... -
What are your prices? Hello there! Thanks so much for your interest. Prices vary depending on the style, and you can see all current pricing and promotions directly on our website here: https://www.capediablo.com/ Feel free to take a look, and if you need help choosing or have any questions, we’...
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What is your Return Policy? Hello! Thank you for reaching out. You can review our full return policy here: https://www.capediablo.com/pages/return-policy If your order doesn’t meet your expectations, whether it’s the fit or the look, you can request a return or exchange following our policy. Ple...
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What is your warranty policy? At Cape Diablo, we take great pride in our products' quality and durability and want you to be completely satisfied with your purchase. If you encounter any issues with your product, please don't hesitate to contact our customer support team at support@capediablo.c...
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Where are these products made? / Are your products handmade?
Where are these products made? /Are your products handmade? Our dedicated design team creates all our products in the United States. These items are then carefully handmade in small communities and villages in Vietnam, Thailand, and China. We operate from different warehouses worldwide for effic... -
Where are you based? Hello there! Thank you for your message. We’re proudly based in the U.S. Most items ship from our U.S. warehouse, though some products may be fulfilled from international locations depending on availability. All our designs are created in the U.S., with pieces handcrafted by...
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Where are you located? Hello there! Thank you for your message. We’re proudly based in the U.S. Most items ship from our U.S. warehouse, though some products may be fulfilled from international locations depending on availability. All our designs are created in the U.S., with pieces handcrafted ...