Shipping and Delivery
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How long does delivery take? Express Shipping - Please allow 3-5 business days. Standard Shipping - Please allow 8-15 business days (average) for other items to arrive in the following countries: United States, United Kingdom, Australia, and Canada. For other countries, shipping may take 12-2...
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Do you deliver products internationally?
Do you deliver products internationally? Yes, Cape Diablo delivers products to customers across the globe! Our international shipping services cover most countries worldwide, allowing you to experience our unique products from anywhere in the world. If you have any particular queries or concern... -
Order Processing Time Please be aware that processing your order may take 2 to 3 days. This process includes verifying your order, packaging, and coordinating shipment via the post office. Upon completing these steps, you will be sent an email containing the tracking information for your order.
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How do I obtain my tracking number?
How do I obtain my tracking number? You can expect to receive your tracking number within 2-3 days. Once your order is dispatched, we'll send you an email shipping confirmation with your tracking number. If you haven't received this email, please don't hesitate to contact our support team via t... -
Do I need to pay customs fees? In most cases, customs fees are not applicable. However, you may be subject to handling fees and taxes when your package goes through customs. Please note that the package's recipient is responsible for any associated charges, regardless of whether they are retail...
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Unexpected Delivery Delays While we strive to deliver your orders within the specified standard shipping timeframe, there may be rare occasions when unforeseen delays beyond our control, particularly customs-related issues, lead to extended delivery times. We kindly request your patience and un...
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I am concerned about the lack of updates on my shipment.
I am concerned about the lack of updates on my shipment. We understand that it can be concerning when your shipment shows no recent updates. However, please be aware that our delivery partners sometimes experience delays in scanning and tracking packages. This delay can make it seem like your p... -
Can I change my shipping address?
Can I change my shipping address? Please get in touch with our support team at support@capediablo.com immediately if you need to change your shipping address. We will do our best to accommodate address changes before your order is shipped. -
I require the items to be shipped to separate addresses!
I require the items to be shipped to separate addresses! We understand your request to ship items to different addresses. Please get in touch with our customer support team at support@capediablo.com as soon as possible to accommodate this. Provide us with the necessary details, and we'll work t... -
I've received a notification that my order has been shipped. How can I track it?
I've received a notification that my order has been shipped. How can I track it? You can easily monitor the status of your recent and shipped orders by accessing the main chat menu and entering your order details in the "order status" section. Once you've input your order details, you can choos... -
My order status shows delivered, but I haven't received it!
My order status shows delivered, but I haven't received it! We understand your concern about your order showing as delivered without receiving it. Please get in touch with our customer support team at support@capediablo.com so we can investigate the issue and find a resolution for you.